At least 2 years of manufacturer warranty

Newly purchased laptops from XMG come with a 2-year warranty by default. The warranty period can be extended to 3 years during order process or during a time period of up to 6 months after receiving the laptop. The warranty is fulfilled after a comprehensive remote diagnosis via email, live chat or telephone hotline via a free* pickup & return service. As an alternative to returning the complete system, residents within the European Union also have the option of exchanging individual components via Advance Warranty Replacement: if during diagnosis it turns out, for example, that in all likelihood only the RAM needs to be replaced, we will send the replacement item to an address defined by the customer. The customer then sends the presumably defective items back to us free of charge*.

* Free shipping after consultation with our support applies within the European Economic Area (EEA and EFTA), i.e. within the 27 member states of the EU plus Switzerland, Iceland, Norway and Liechtenstein. For logistical reasons, the offer of advance exchange service for individual components only applies to residents within the EU. Shipments outside the EU (incl. Great Britain) are possible with cost sharing. For details please refer to the warranty conditions on bestware.

RMA return for a voluntary device check-up

As the owner of an XMG laptop or PC, you can purchase* a check-up at any time and send your product in for cleaning and maintenance. The service costs 69 €** (VAT included) plus shipping and insurance fees, depending on country of origin. This service is fully available both before and after warranty has expired.

The PC or laptop is checked by our service technicians, cleaned (including keyboard and cooling system), the thermal paste is replaced and the firmware is updated. If desired, we can also carry out a clean Windows reinstallation with the latest Windows and drivers. A migration or backup of your personal data does not take place. Please make sure that you create a local backup of your personal data before sending it back to us.

To benefit from this service, simply contact the customer support and ask them to send you the documents for return shipment.

* This equipment check-up was offered free of charge within the warranty period until July 2022. The change to only offer this service for a fee to new customers from 1 August 2022 came with an update to our warranty terms in July 2022. The decision to no longer be able to offer this voluntary service free of charge was primarily for accounting reasons. We ask for your understanding in this matter. The device check-up is still free of charge for customers who ordered their PC or laptop before 1 August 2022 – once before the warranty period expires.

** The price for the voluntary device check-up until 1 May 2023 was 49 €. Since 1 May it is 69 €. The price adjustment is due to an adjustment for inflation, increased labour costs and general market conditions. The price of €49 was previously valid since 2017 and remained unchanged for 6 years.